Shipping Information

Let’s get started and know about shipping information Adult Sex Toy:

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Understanding Our Shipping Information

Free Shipping Policy

We offer FREE Shipping on all orders over ₹999 across India. Enjoy the convenience of no additional shipping charges on your purchases

1. Place Your Order And Specify The Delivery Method

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2. Our Dispatch Team Will Call To Confirm Your Order

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3. After Confirmation Wait For Your Order To Reach You

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4. Collect Your Package From The Shipping Location.

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Express Shipping Information

We offer an Express Shipping option for ₹499. This service ensures delivery within 3-5 business days and is available across India. You need to pay the courier charges in advance which will be adjusted with your order value.

Customized Delivery Options

Estimated Shipping Time &Costs

Estimated Shipping Time

Days

Next Day Delivery: Should be a prepaid order (Only for metro cities)

1

Metro Cities: 2-3 business days

2 - 3

Tier 2 & 3 Cities: 3-5 business days

3 - 5

Shipping Costs

Amount

Free Shipping Information: Should be a prepaid order and over ₹1200

₹0

Express Shipping Information: Takes 3-5 days to deliver.

₹499

24 Hours Delivery: Only applicable for prepaid orders.

₹999

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24 - 48 Hours Delivery

For our customers in all metro cities, we offer 24 - 48 Hours Delivery for prepaid orders placed before 1 PM IST. The order should be a prepaid order to avail this shipping option, also you need to pay ₹999 extra as shipping charge.

Order Processing Time

All orders placed before 1 PM IST on a working day will be processed and shipped the same day. Orders placed after this time will be processed the next working day.

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Tracking Your Order

  • Once your order is shipped, you will receive a tracking number via email or WhatsApp. Use this number to monitor your shipment in real-time and know exactly when to expect your package. To track your order click here
Customized Delivery Options

Discreet Packaging

We understand the importance of privacy for our customers. All orders are shipped in plain, unmarked packaging to ensure your privacy. There are no logos, company names, or product descriptions on the packaging. Your order details remain confidential, and the contents are only known to you.

Lost or Damaged Packages

If your package is lost or damaged during transit, please contact our customer service team immediately. We will work with the courier to resolve the issue and ensure you receive your order. The resolution process typically involves the following steps:

    • Report the Issue: Contact us as soon as you notice that your package is lost or damaged.
    • Investigation: We will initiate an investigation with the courier service, which usually takes 7-10 business days.
    • Resolution: Depending on the outcome, we will either resend the item or provide a store credit to your account.
    • Communication: You will receive regular updates on the status of your issue until it is resolved.

Frequently Asked Questions (FAQs)

Shipping Information and Delivery

What if I'm not home when the package arrives?

If you're not home at the time of delivery, the courier will either leave a note with instructions for rescheduling the delivery or leave the package at a secure location. Please check with the courier service for specific procedures.

Can I change the shipping address after placing an order?

es, you can change the shipping address within 24 hours of placing your order. Please contact our customer service team as soon as possible to update your details.

How can I track my order?

Once your order is shipped, you will receive a tracking number via email or WhatsApp. Use this number on our website or the courier's website to monitor your shipment in real-time

What are your delivery times for remote areas?

For remote areas, delivery may take a bit longer. Typically, it takes 5-7 business days for orders to reach remote locations.

Can I request a specific delivery time?

While we cannot guarantee specific delivery times due to courier schedules, you can provide special delivery instructions when placing your order, and we will do our best to accommodate your request.

Do you ship internationally?

Currently, we only ship within India. We are working on expanding our services to international destinations in the future.

Order Issues

What should I do if I receive a damaged item?

If you receive a damaged item, please contact our customer service team immediately with photos of the damage. We will work with the courier to resolve the issue and either resend the item or provide a store credit.

My package is marked as delivered, but I haven't received it. What should I do?

If your package is marked as delivered but you haven't received it, please check with your neighbors or building management first. If you still cannot locate it, contact our customer service team for assistance.

How do I report a lost package?

If your package is lost, contact our customer service team as soon as possible. We will initiate an investigation with the courier service, which usually takes 7-10 business days. Based on the outcome, we will resend the item or provide a store credit.

Can I request a specific delivery time?

While we cannot guarantee specific delivery times due to courier schedules, you can provide special delivery instructions when placing your order, and we will do our best to accommodate your request.

Can I cancel my order after it has been shipped?

Unfortunately, once an order has been shipped, it cannot be canceled. You can, however, return the item once it is delivered by following our return process.

Need a Help?

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  • email Email: info@adultsextoy.in

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